1. EU / EEA consumer withdrawal rights
If you are a consumer in the European Union or European Economic Area, you may ordinarily have a statutory right to withdraw from an online purchase within 14 days.
2. Immediate access and activation
JIAA is a digital product sold with immediate access. If you ask for your subscription to start immediately and receive access, activation, or a license key without waiting for the withdrawal period to end, you expressly request immediate performance and acknowledge that your statutory right of withdrawal may end once the digital service begins or the digital content is made available, to the extent permitted by applicable law.
3. General refund rule after activation
Once JIAA has been activated or digital access has begun, refunds are generally not available simply because you no longer need the product, completed the interview process, or decided not to continue using it.
4. When a refund may be granted
If access has not yet started and no activation or license delivery has taken place, you may contact support within 14 days of purchase regarding any applicable withdrawal rights.
After activation, you may still request a refund within 14 days of the original purchase if a verified technical issue prevents the core use of JIAA and our support team cannot resolve the issue within a reasonable time.
5. What counts as a verified technical issue
A verified technical issue means a reproducible problem that materially prevents the app from functioning as described for its core purpose on a supported macOS setup, and that is not caused by unsupported hardware, unsupported operating systems, third-party outages, incorrect user configuration, or issues with your own Anthropic account or API balance.
6. How to request a refund
Email support@jiaa.codes with your order email, purchase date, and a short description of the technical issue. Please include any steps to reproduce the problem and, if possible, screenshots that show the issue.
7. How refunds are processed
If your request is approved, the refund will be processed through Lemon Squeezy using the original payment method. Processing times depend on the payment provider and your bank.
8. Subscription cancellation
Canceling a subscription stops future renewals but does not automatically create a refund for charges already paid, except where required by law or approved under this policy.
9. Contact
Questions about refunds can be sent to support@jiaa.codes.